This company is located in Marshfield Wisconsin- so, I am partial to anything in Wisconsin.
I had one easy process, a year ago and decided to use them again. here is what happened:
I used this company a year ago to send a gift box. All went well.
i ordered another to be sent to one of our sons. Two minutes after I got off the phone after placing the order, I realized I provided them with an incomplete address. I called back.
I was told, it wasn't in the system and to wait for a few hours.
i called back at midnight. It still wasn't in the system and was told to wait 24 hours.
i called back 25 hours later. It still wasn't in the system and was told it takes 24-48 hours- REALLY? I had paid up for 2-3 delivery too! I was running out of time- I had 2 days left ( 48 hours) to get the address changed.
I called back the day before it was to be delivered. I was told there was no such order!
I was transferred to someone else who could help.
Then, transferred to another person who could dig deeper. Omg, he found the order and told me I would have to pay more for overnight shipping. I was furious!
In the end, I did not have to pay more and it arrived on time.
Lousy staff at Figi's, unless you talk to Wayne. But who knows how you can find him-
Too many calls to Fig to fix my problem. No one had the right information.
I have to add this to my blog.